- 1350 E Arapaho Rd, STE 240 , Richardson Tx, 75081
- +1 (214) 377-9997
1. Ensure Accurate and Timely Results
We aim to provide physicians with diagnostic results that are accurate, reliable, and delivered in a timely manner. Our goal is to reduce wait times and ensure healthcare providers receive essential data when they need it most to make informed clinical decisions.
Action Plan:
Implement advanced diagnostic technologies to enhance testing speed and reduce error rates. Commit to a 24–48-hour turnaround time for most common tests.
2. Provide Continuous Support and Education
We seek to be a resource for physicians, offering ongoing support through detailed result interpretation, case consultations, and continuous educational resources on the latest developments in medical diagnostics.
Action Plan:
Regularly update physicians with webinars, newsletters, and workshops on new diagnostic tests, technologies, and clinical applications.
3. Expand Our Test Menu to Meet Growing Needs
Our goal is to continuously expand our test offerings to keep pace with evolving medical needs and technological advancements. We want to ensure that physicians have access to the full range of diagnostic tests needed for comprehensive patient care.
Action Plan:
Regularly review and update our test catalog to ensure coverage of the most relevant conditions, including emerging diseases and specialized diagnostics.
4. Foster Strong Relationships with Physicians
We aim to build long-term partnerships with physicians, creating a collaborative environment where we can meet their needs and exceed expectations for laboratory services.
Action Plan:
Assign dedicated account managers to physician practices for personalized service and ensure direct lines of communication for urgent or complex cases.
5. Offer Customizable and Streamlined Services
Physicians often have unique needs depending on their practice type (primary care, specialists, etc.). Our goal is to provide flexible, customizable testing solutions that fit seamlessly into their practice workflow.
Action Plan:
Develop custom testing packages and streamline the ordering and result-reporting process, including integration with Electronic Health Record (EHR) systems.
6. Improve Health Outcomes Through Advanced Diagnostics
Our goal is to contribute to better patient outcomes by providing physicians with accurate, evidence-based diagnostic tools that help them diagnose conditions early and accurately.
Action Plan:
Focus on offering tests that help in early detection of chronic and life-threatening diseases like cancer, diabetes, and cardiovascular conditions.
7. Maintain Compliance and Quality Standards
We aim to uphold the highest standards of quality, adhering to all local, state, and federal regulations, as well as industry best practices, so that physicians can trust the quality of our services.
Action Plan:
Achieve and maintain all relevant certifications, such as CLIA (Clinical Laboratory Improvement Amendments) and CAP (College of American Pathologists), to ensure compliance and the highest quality control.